Legal information
This Privacy Policy explains how Diner Barossa may handle personal information in connection with dinerbarossa.com and interactions with our venue. It is intended for people using the website or contacting us about dining, casino access, private events, or general enquiries. Please read it alongside any information provided at the point you choose to share details with us.
Policy details
Effective date: 19 September 2026
Information you provide directly
When you make a reservation enquiry, casino-access enquiry, private-event enquiry, or general contact request, you may choose to provide information such as your name, contact details, preferred visit details, party or event requirements, and the content of your message. Please provide only information that is relevant to the request so we can understand and respond to it appropriately.
Website use
Using a website can create technical or usage information needed to operate, protect, and improve it. Where collected, this may include information about a device or browser, pages viewed, referral information, and approximate interaction information. It may be collected automatically or through technologies used on the website. For information specifically about cookies, please read our Cookie Policy.
Venue requests
Additional information may be requested where it is reasonably necessary to respond to a booking, access, event, accessibility, or service-related enquiry. What is relevant will depend on the nature of the request, whether it concerns restaurant dining, physical gaming-floor access, or a private event. Please do not submit unnecessary sensitive information through general website forms or messages.
We may use personal information in ways connected with the information supplied and the purpose for which it was provided, including the following practical purposes.
Information may be used to respond to dining, casino-access, private-event, and general enquiries, and to communicate about the request. This may include clarifying the details supplied or explaining relevant next steps. An enquiry or request does not, by itself, guarantee a reservation, venue access, or availability of a particular service.
Information may help us maintain a secure and reliable website, identify errors, troubleshoot issues, assess broad patterns of use, and improve the clarity of information or communications. Technical information can assist with site performance and visitor experience without changing the practical purpose for which you contacted the venue.
Information may be used where necessary to comply with applicable obligations, protect people and property, prevent misuse, and support responsible operation of the physical venue. Diner Barossa is a licensed physical hospitality and offline gaming establishment subject to New South Wales regulatory oversight. This website does not provide online gaming.
We may contact you about an enquiry, request, service update, or another communication you have asked to receive or that is otherwise permitted by law. If you have a question about a communication from the venue, contact us at [email protected].
Service providers
Appropriately engaged suppliers may handle personal information only where needed to provide operational, technical, communication, professional, or support services. Where this occurs, they should handle information for authorised purposes and subject to appropriate obligations. We do not name individual providers here because arrangements may differ according to the service being provided.
Information may be shared where needed to process a visitor’s request, maintain a safe and properly run venue, or protect the rights, property, and safety of the venue, guests, and others. Any such disclosure is considered in light of the relevant operational need; it is not a means of promotional sharing.
Information may be disclosed where required or permitted by law, regulation, court order, regulator, or government authority. This can include circumstances connected with the venue’s New South Wales regulatory context. The scope of any disclosure will depend on the applicable requirement and the information reasonably relevant to it.
We may take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of transmission over the internet or method of storage can be guaranteed completely secure. Visitors should use care when sending information electronically and avoid including unnecessary sensitive information in general enquiries.
Retention
Personal information may be retained only for as long as reasonably necessary for the purpose for which it was collected, related operational needs, dispute handling, record keeping, and applicable legal or regulatory obligations. When information is no longer required, it may be securely deleted or de-identified where appropriate. Retention does not imply that information will be kept for a fixed period in every case.
Website-support or service arrangements may involve handling information outside Australia. Whether this occurs can depend on the particular service arrangement. Where required, reasonable steps may be taken to help ensure information is handled appropriately. You may contact us if you have a privacy question about this context.
You can contact the venue about personal information connected with an enquiry or other interaction. The following practical options explain how to begin a privacy-related request or raise a concern.
01
You may contact us to request access to personal information held about you or to ask for correction of information you believe is inaccurate, incomplete, or out of date. Requests may be subject to applicable law and reasonable verification of identity. To begin, email [email protected] with enough detail to identify the relevant interaction.
02
You may raise a privacy concern with the venue first. Please include enough detail for the matter to be understood and addressed. We will consider the issue and respond as appropriate. Email [email protected] or call +61 426 814 903.
03
You can choose not to provide certain requested information. However, this may affect our ability to respond to or progress a related enquiry or service request. As a practical safeguard, avoid submitting unnecessary sensitive information through general enquiries unless it is specifically relevant and requested.
21+ eligibility
Diner Barossa strictly enforces a 21+ entry policy. Real-money gaming is strictly for entertainment and is available only within the physical offline venue context. Use of this website does not change venue entry requirements or create access to online gaming. This policy recognises the adults-only context while remaining focused on how information may be handled when people use the site or contact the venue.
For privacy questions, access or correction requests, or concerns, contact Diner Barossa using one of the methods below. Please explain the privacy matter and the relevant website or venue interaction so we can direct your enquiry appropriately.
We may update this Privacy Policy from time to time. The effective date at the top of this page identifies the current version. Effective date: 19 September 2026.
Venue access
Diner Barossa operates a physical offline real-money casino alongside our fine dining establishments. Under Australian venue regulations and NSW gaming compliance, patrons must be at least 21 years of age to enter the venue or view gaming information.
